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Stopbet Help Center – All Your Questions Answered in One Place

From opening an account to making a withdrawal, we're here to help every step of the way.

What are you looking for?

Popular Questions: Deposit Withdrawal Bonus Password Verification

Help Categories

Go to the section that matches your issue.

Account

Registration & Login

Deposit

Deposit Rules

Withdrawal

Withdrawal Methods

Bonus

Offers & Promos

Betting

Bets & Odds Guide

Security

Account Security

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Account Registration & Login

Opening a new account on stopbet is simple. You can get started in just a few minutes.

How to open a new account

1
Go to the registration page

Click the "Register" button at the top right of the stopbet website.

2
Fill in Your Details

Enter your name, mobile number or email, and a strong password.

3
Verify OTP

Verify your number using the OTP code sent to your phone.

4
Log In

Once verification is complete, you can log straight into your account.

Completing KYC verification with a National ID (NID) or passport will increase your withdrawal limit and keep your account fully secure.

What to do if you forget your password

Go to the login page and click "Forgot Password." Enter your registered mobile number or email — a reset link or OTP will be sent to you. Use it to set a new password. The whole process takes no more than 3 minutes.

Remember — stopbet will never ask for your password by email or SMS. If anyone requests it, it may be a phishing attempt. Contact us immediately via live chat.

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Deposits – A Simple Guide to Adding Funds

Stopbet supports all of Bangladesh's most popular payment methods, so you can make a deposit in minutes.

Payment Methods Minimum Deposit Processing Time Status
Mobile Pay ৳100 Instant Active
Nagad ৳100 Instant Active
Rocket ৳200 1–5 minutes Active
Bank Transfer ৳500 1–3 Hours Active
Credit/Debit Card ৳300 Instant Active

What to do if your deposit isn't working

Payments may sometimes remain pending due to network issues. In that case:

  • Check your mobile banking app or bank app to see whether the transaction has been deducted.
  • If your money was deducted but hasn't appeared in your stopbet account, please collect your transaction ID.
  • Send that transaction ID via live chat or email and we'll resolve it within 30 minutes.
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Withdrawal – How to Cash Out Your Winnings

Withdrawals at stopbet are quick and hassle-free. Funds are typically credited to your account within 5 to 30 minutes.

How to submit a withdrawal request

1
Log In to Your Account

Log in to your stopbet account and go to the "Withdrawal" section.

2
Choose a payment method

Select your preferred method (Mobile Pay, Nagad, or bank transfer).

3
Enter Amount and Account Number

Enter your withdrawal amount and mobile banking number.

4
Confirm

Submit your request – processing usually takes 5–30 minutes.

Account verification (KYC) is required before you can make a withdrawal. Try to use the same method for both deposits and withdrawals — it speeds up the process.

How Long Does a Withdrawal Take?

Mobile Pay and Nagad withdrawals typically take 5–15 minutes. Bank transfers may take 1–4 hours. Requests submitted after midnight will be processed by 9 AM the following morning. If your withdrawal remains pending for more than 4 hours, please contact us via live chat.

Bonus & Promotions Support

Stopbet has a wide range of bonus offers. Below are answers to the most frequently asked questions.

The welcome bonus is added automatically when you register for the first time and make your first deposit — no code needed. If you have a special promo code, just enter it during registration.

Bonus funds cannot be withdrawn directly. Each bonus comes with specific Wagering Requirements. Once the requirements are met, the amount is converted to your real balance and can then be withdrawn.

When making a deposit, you'll find a "Voucher Code" or "Promo Code" field in the payment form. Enter your code there and confirm the deposit — the bonus will be applied automatically.

Cashback is generally calculated every Monday and credited to your account on Tuesday. Some special cashback offers may be instant. Visit the Promotions page for full details.
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Betting Help

New to betting? Or running into a specific issue? Here you'll find answers to the most common questions.

How to Place a Bet

Placing a bet at stopbet is straightforward. Head to the Sports section and pick the match you want. Select which side you'd like to bet on — it'll be added to your bet slip automatically. Enter your stake, hit "Confirm Bet", and you're done.

Can I Cancel a Bet?

In some cases, bets can be cancelled before a match starts — though this depends on the specific bet's terms. Once a match is underway, cancellation is no longer possible. If the Cash Out option is available, you can use it to limit your losses.

What to do if you've won but haven't received your funds

Winnings are usually added to your balance within 30 minutes of the match ending. If it's been over an hour and nothing has appeared, contact us on live chat with your bet ID — we'll verify it promptly.

All bet outcomes at stopbet are determined based on official scores and match reports. In the event of any disputed result, stopbet's decision is final.

Account Security

The security of your account and funds is our top priority.

  • Always use a strong password — at least 8 characters, combining numbers and special symbols.
  • Keep two-factor authentication (2FA) enabled — it adds an extra layer of protection to your account.
  • Avoid logging in over public WiFi.
  • Never share your password or OTP with any third party.
  • Avoid clicking suspicious links — go directly to stopbet.click by typing it into your browser.
  • If you notice any unrecognised activity on your account, contact us via live chat immediately.

Still Need Help?

Our expert team is always here for you. Reach us directly via live chat.

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